bdjill Privacy Policy

1. What Information We Collect

bdjill may collect two types of information from you — what you provide directly, and what is collected automatically through your use of the website.

1.1 Information You Provide

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport details (for identity verification)
• Financial transaction information — details of deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer
• Information you provide when contacting us via live chat or email

1.2 Automatically Collected Information

• IP address and browser type
• Operating system and device information
• A record of which pages you visited and how long you spent on them
• Information obtained from cookies and similar tracking technologies
• Session logs and technical data

2. Purpose of Using Your Information

We use the information we collect from you for the following purposes:

• Account management: To create, verify, and keep your account secure.
• Transaction processing: To correctly carry out deposit and withdrawal requests.
• Identity verification (KYC): To complete mandatory identity verification procedures to prevent fraud and money laundering.
• Customer support: To respond to your questions and complaints and to provide 24/7 assistance.
• Security assurance: To detect unauthorized access and fraud and to maintain the security of the platform.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: To improve your experience and to add new features to the platform.
• Promotional communications: To send information about bonuses and offers, subject to your consent.

3. Cookies and Tracking Technologies

The bdjill website uses cookies. Cookies are small text files stored in your browser that make your experience of using the website easier and more effective.

3.1 Types of Cookies We Use

• Essential cookies: Essential for the basic functionality of the website — related to login sessions and security.
• Functionality cookies: To remember your preferences and settings.
• Analytics cookies: To understand how you are using the site — this information helps improve the service.

3.2 Managing Cookies

You can accept or reject cookies by changing your browser settings. Please note, however, that disabling certain essential cookies may affect some important functionality of the website.

4. Information Sharing and Disclosure

bdjill does not sell your personal information to third parties. However, we may share information in a limited way in the following cases:

4.1 Service Provider Partners

With technology and payment service providers that help us operate — such as bKash, Nagad, Rocket, and banking institutions for processing transactions. These partners receive only the information needed for their specific task and are required to follow our privacy standards.

4.2 Legal Obligations

We may disclose information to comply with court orders, regulatory authority requests, or legal obligations. This includes assisting with anti-money laundering and fraud investigations.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may form part of the transferred assets. We will notify you in advance in such cases.

5. Data Security Measures

To ensure the security of your information, bdjill has implemented industry-standard technical and administrative measures:

• SSL encryption: Our website uses SSL (Secure Socket Layer) encryption technology, which keeps data transmission between your browser and our servers completely secure.
• Data encryption: All stored sensitive information is kept in an encrypted state.
• Access controls: Only authorized staff can access the information they need.
• Regular security audits: Our systems undergo regular security checks and updates.
• Firewall and monitoring: Continuous network monitoring and protection against unauthorized access.

6. Data Retention Period

We retain your information only for as long as it is necessary to fulfill the purpose for which it was collected, or as required by legal obligations.

6.1 Active Accounts

While your account is active, we retain all your information. This information is used to provide you with services, manage transactions, and ensure security.

6.2 Closed Accounts

Even after your account is closed, certain information — particularly financial transaction records — is retained for a defined period as required by legal obligations. At the end of that period, the information is securely deleted.

7. Your Rights and Choices

You have certain important rights regarding your personal information, which bdjill respects:

7.1 Right to Access

You may request a copy of the personal information we hold about you at any time. We will respond to this request within a reasonable time.

7.2 Right to Rectification

If your information is incomplete or incorrect, you may request that it be corrected. Maintaining accurate information is important for both parties.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.

7.4 Right to Unsubscribe from Promotional Communications

You may stop receiving promotional emails or messages at any time. To do so, contact our support team.

8. Protection of Minors

bdjill strictly follows a 21+ age policy. Our services are for individuals aged 21 or older only. We never knowingly collect personal information from minors.

We conduct an age verification process at the time of account registration. If we learn that a minor is using our platform, we will immediately close that account and delete the collected information.

If you believe a minor is using our site, please contact us immediately.

9. International Data Transfers

Our servers or service providers may be located outside Bangladesh. If we transfer your information to another country, we will ensure that it is transferred under appropriate protection measures.

For international data transfers, we ensure contractual protection measures are in place and work only with partners that follow adequate data protection standards.

10. Third-Party Links

If our website contains links to third-party websites, bdjill is not responsible for the privacy policies of those websites. We recommend that you read the privacy policy of any third-party website before visiting it.

11. Changes to This Policy

bdjill reserves the right to update or change this Privacy Policy at any time. If there are any significant changes, we will publish a notice on the website and update the "Last updated" date at the top of the policy.

Continued use of the website after changes have been made will be considered as your agreement to the terms of the new policy. We therefore ask that you review this policy regularly.

12. Contact Us

If you have any questions, concerns, or information-related requests about this Privacy Policy, please contact us:

Our support team is available in Bengali 24 hours a day, 7 days a week. We will do our best to respond to your request as quickly as possible.